At our clinic, I want you to know that we take all complaints seriously and are committed to addressing any concerns or issues that patients may have about their care. Our complaints procedure is designed to provide a clear and transparent process for patients to follow when making a complaint. If you have any concerns, we encourage you to speak with your healthcare provider or a member of staff. If the issue is not resolved to your satisfaction, you can file a formal complaint by filling out the complaints form online.
Once we receive your complaint, our dedicated complaints team will review it, investigate the issue, and provide a response within a reasonable timeframe, we will acknowledge your complaint within 3 working days. We believe that patient feedback is essential for improving the quality of care we provide, and we value your input.
We understand that making a complaint can be difficult, and we want to assure you that we will handle your complaint with sensitivity and confidentiality. Our goal is to resolve any issues promptly and fairly, and to use the feedback we receive to make improvements to our services.
Thank you for entrusting us with your care, and we hope that you will never need to make a complaint. However, if you do, please know that we are here to listen and address your concerns.